2026 Schedule
HDI's Service & Support World provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the IT support and service management community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in PST.
May 06 Wednesday | 9:45 am
Location: Octavius 5
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Leading World Class Service & Support Teams, Optimizing Service & Support Operations
Session Type:
Case Study
Path:
IT Service Management
Speaker: Sarah Caminiti (Epochal Operations)
Location: Octavius 13/14
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Evolving Service & Support Experience
Session Type:
Session
Path:
IT Service Management
May 06 Wednesday | 11:00 am
Speaker: Tony North (King County)
Location: Octavius 4
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
AI in Action, Achieving IT Service & Management Excellence
Session Type:
Lightning Talks
Path:
IT Service Management
Speaker: Matt Beran (InvGate)
Location: Octavius 7/8
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Optimizing Service & Support Operations, Evolving Service & Support Experience
Session Type:
Lightning Talks
Path:
IT Service Management
Speaker: Chris Ward (PassionIT Group)
Location: Octavius 9/10
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Achieving IT Service & Management Excellence, Leading World Class Service & Support Teams
Session Type:
Lightning Talks
Path:
IT Service Management
May 06 Wednesday | 11:45 am
Speaker: Linda Lenox (Ingleby Lenox, LLC)
Location: Octavius 9/10
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
AI in Action, Evolving Service & Support Experience
Session Type:
Lightning Talks
Path:
IT Service Management
Speaker: Rae Ann Bruno (Business Solutions Training, Inc.)
Location: Octavius 13/14
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Evolving Service & Support Experience, AI in Action
Session Type:
Lightning Talks
Path:
IT Service Management
Speaker: Micah Armstrong (UT Dallas - Office of Information Technology)
Location: Octavius 15/16
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Achieving IT Service & Management Excellence
Session Type:
Lightning Talks
Path:
IT Service Management
May 06 Wednesday | 3:45 pm
Moderator: Todd Piccuillo (InformaTech Target)
Speakers: Darrell Bond (RADAR Solutions Group), Doug Tedder (Tedder Consulting LLC), Zach Swartz (D.A. Davidson Companies)
Location: Octavius 13/14
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Achieving IT Service & Management Excellence
Session Type:
Session
Path:
IT Service Management
May 07 Thursday | 9:45 am
Speaker: Annie Bartolomeo (Vertex Inc.)
Location: Octavius 5
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Achieving IT Service & Management Excellence, Optimizing Service & Support Operations
Session Type:
Case Study
Path:
IT Service Management
Location: Octavius 7/8
Track:
Optimizing Service & Support Operations, Evolving Service & Support Experience
Session Type:
Session
Path:
IT Service Management
Speakers: Rocky McGuire (Corporate One Federal Credit Union), Erica Marois (Informa), Daniel Guinto (CIBC US), Savannah Shumbris (BAYADA Home Heath Care), Sarah Caminiti (Epochal Operations)
Location: Octavius 9/10
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Leading World Class Service & Support Teams, Achieving IT Service & Management Excellence
Session Type:
Session
Path:
IT Service Management
Location: Octavius 13/14
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Evolving Service & Support Experience
Session Type:
Session
Path:
IT Service Management
Location: Octavius 15/16
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Leading World Class Service & Support Teams, Achieving IT Service & Management Excellence
Session Type:
Session
Path:
IT Service Management
May 07 Thursday | 11:45 am
Speaker: Ric Mims (Supportcenter Global Technologies, Inc.)
Location: Octavius 7/8
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Evolving Service & Support Experience, Achieving IT Service & Management Excellence
Session Type:
Lightning Talks
Path:
IT Service Management
May 07 Thursday | 4:00 pm
Speakers: Rachel Kurilko (Vanderbilt University Information Technology), Kathleen Armour Spitzer (Vanderbilt University Information Technology)
Location: Octavius 5
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
AI in Action
Session Type:
Session
Path:
IT Service Management
Speaker: Denaye Cunningham (Giant Eagle)
Location: Octavius 7/8
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Track:
Optimizing Service & Support Operations, Leading World Class Service & Support Teams
Session Type:
Session
Path:
IT Service Management