2026 Speakers

Hannah Elliott is a Service Desk leader in higher education IT with a focus on team development, operational improvement, and customer experience. With experience managing front-line support and training entry-level staff, she has designed onboarding programs, training frameworks, and workflow systems that improve both service quality and employee confidence. Her work emphasizes creating environments where staff can succeed through clear expectations, strong support systems, and a focus on psychological safety.

Presenting:

• Session 102: One Team, One Vision: How We Unified Help Desk and Dispatch into a Modern Service Desk