2026 Schedule
HDI's Service & Support World provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the IT support and service management community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in PST.
May 03 Sunday | 8:30 am
Speaker: Randy Celaya (TASC Training and Development)
Pass Type:
Pre-Conference Training, Premium Learning Pass
Session Type:
Training
Speaker: Doug Tedder (Tedder Consulting LLC)
Pass Type:
Pre-Conference Training, Premium Learning Pass
Session Type:
Training
Speaker: Greg Sanker (ITSMTransition)
Pass Type:
Pre-Conference Training, Premium Learning Pass
Session Type:
Training
Speaker: Rae Ann Bruno (Business Solutions Training, Inc.)
Pass Type:
Pre-Conference Training, Premium Learning Pass
Session Type:
Training
May 04 Monday | 8:30 am
Session Type:
Training
Session Type:
Training
Session Type:
Training
Session Type:
Training
Speaker: Josh Streets (HDI/QX Now)
Pass Type:
Pre-Conference Training, Premium Learning Pass
Session Type:
Training
Speaker: Nancy Robinson (Health First, Inc.)
Pass Type:
Pre-Conference Training, Premium Learning Pass
Session Type:
Training
Speaker: Jeff Jensen (I Train IT Leaders LLC)
Pass Type:
Pre-Conference Training, Premium Learning Pass
Session Type:
Training
May 05 Tuesday | 7:30 am
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Session Type:
Event Experience
May 05 Tuesday | 8:30 am
Session Type:
Training
Session Type:
Training
Session Type:
Training
Session Type:
Training
Session Type:
Training
Session Type:
Training
Session Type:
Training
Pass Type:
Pre-Conference Training, Premium Learning Pass
Track:
Leading World Class Service & Support Teams, Optimizing Service & Support Operations
Session Type:
Workshop
Speaker: Katrina Macdermid (hitglobal.services)
Pass Type:
Premier Pass, Premium Learning Pass
Track:
Achieving IT Service & Management Excellence, AI in Action
Session Type:
Workshop
Speaker: Kirk Weisler (Initiative Institute LLC)
Pass Type:
Premier Pass, Premium Learning Pass
Session Type:
Workshop
Speaker: Christine DiDonato (Career Revolution)
Pass Type:
Premier Pass, Premium Learning Pass
Track:
Leading World Class Service & Support Teams, Optimizing Service & Support Operations
Session Type:
Workshop
May 05 Tuesday | 4:00 pm
Speaker: Nate Brown (CX Accelerator)
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass
Session Type:
Keynote
May 05 Tuesday | 5:00 pm
Pass Type:
Core Pass, Expo Hall Only Pass, Premier Pass, Premium Learning Pass
Session Type:
Expo Hall