2026 Speakers
Mark Basham, Co-founder & Director, hitglobal.services
Mark Basham – Co-Founder & CEO Mark Basham is the co-founder and CEO of HIT Global Ltd, and the strategic force behind Humanising IT™. As the former CEO of Axelos, Mark brings a wealth of operational leadership and commercial insight to the evolution of IT service management. His background spans technology, service delivery, and international consulting — ensuring HIT's programmes and partnerships deliver measurable results for clients and learners worldwide. Mark was instrumental in transforming Humanising IT™ from a bold idea into a global product that educates and inspires IT professionals. His ability to operationalise strategy and build high-performing, outcome-focused teams has helped bridge the gap between traditional frameworks and modern, experience-led service delivery. Along with the team at HIT Global, Mark continues to set the new agenda for ITSM — shifting the focus from designing IT to look good, to designing IT to feel good.