Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

A

ALFARO, JESSICA

Title: Senior Manager

Company: Acuity, Inc.

ATKINSON, ROY

Title: Group Principal Analyst

Company: HDI

B

BANAYAN, ALEX

Title: Keynote

BECKMAN, JILL

Title: Executive Director, Client Services, IT Help Center

Company: Boston University

BEREMAN, KARA

Title: Product Support Sr. Manager

Company: The Home Depot

BLACKSTAFFE, PATRICIA

Title: CEO

Company: Strategic Sense Inc.

BOATSMAN, KYLE

Title: Program Manager

Company: Texas A&M University

BRENNAN, BEN

Title: Senior IT Director & Author

Company: Verizon Media

BROVEDANI, LEA

Title: President

Company: Sagacity Consulting LLC

BROWN, NATE

Title: Co-Founder, CX Accelerator and Chief Customer Officer

Company: Officium Labs

BRUNO, RAE ANN

Title: President

Company: Business Solutions Training, INc.

BYER, DANIEL

Title: Product Support Manager

Company: The Home Depot

C

CELAYA, RANDY

Title: Learning and Development Business Consultant and Personal Development Coach

Company: Randy Celaya

CHAGNON, CHRIS

Title: ITSM Architect

Company: Worcester Polytechnic Institute (WPI)

CICCOZZI, KRISTA

Title: Director, IT Customer Support

Company: ExamWorks

CLARK, LIONEL

Title: Assistant Director

CUSTY, JOHN

Title: Managing Consultant

Company: JPC Group

D

DEVINE, GLYNIS

Title: Success Strategist

Company: Glynis E. Devine

DOOLEY, PAUL

Title: Founder and Principal Consultant

Company: Optimal Connections, LLC.

DUNST, BRETT

Title: VP, Corporate Communications

Company: DreamHost

E

EISENBERG, AMY

Title: Moderator

F

FORDIANI, PAUL

Title: Senior Consultant

Company: Acuity, Inc

G

GIBSON, GINA

Title: Managing Director

Company: Gibson Group

GILLIAM, ANDREW

Title: Associate Analyst

Company: HDI

H

HANNA, CHRIS

Title: Founder

Company: Evolving Management

HANSHAW, MICHEALLE

Title: Manager, Global Service Desk

Company: Clearwater

HOWDEN, VALENCE

Title: Principal Research Director

Company: Infotech Research Group

J

JACOBY, DARRYL

Title: Help Desk & Desktop Services Group Supervisor

Company: Johns Hopkins Applied Physics Lab

JAYNES, RANDALL

Title: Keynote

JOURAVLEV, ROMAN

Title: Program Manager

Company: Axelos

K

KAHN, JADE

Title: VP of Marketing

KIMIONAKIS, MARK

Title: Director, Desktop Services, IT Help Center

Company: Boston University

L

LACY, MATT

Title: Senior IT Manager

Company: Texas A&M University - Division of Information Technology

LEAVITT, CINDY

Title: CIO and VP, Information Technology

Company: Temple University

LEE, WAYNE

Title: Keynote

M

MCMILLAN, STEPHEN

Title: Director, IT Networks

Company: Mercury Insurance

MENAPACE, JUSTIN

Title: Desktop Support Senior

Company: Freddie Mac

MILLER, ALMA

Title: Owner & Principal Consultant

Company: AC Miller Consulting

MILLS, FANCY

Title: Group Product Director, Services and Training

Company: HDI

MIMS, RIC

Title: ServiceNow Solutions Architect

Company: Precision Task Group

MOHR, JULIE

Title: Author & International Keynote Speaker

Company: JulieLMohr.com

MONROE, DEBORAH

Title: President

Company: Ignite Achievements Intl.

MOSKOWITZ, DAVID

Title: Executive Director

Company: Creative Disruptions LLC

MULLIGAN, CHRISTOPHER

Title: CEO

Company: TALENTKEEPERS

N

NESSELROAD, JAY

Title: Monitoring Strategy Analyst

Company: Worldpay

O

OFLAHAVAN, LESLIE

Title: Principal

Company: E-WRITE

P

PACITTI, MICHAEL

Title: Change Leader

Company: Chanel

PRITCHARD, ANDREW

Title: Director of Marketing

Company: Perspectium

R

RABOLD, DOUG

Title: Principal Consultant

Company: Bold Ray Consulting

ROEMEN, REBECCA

Title: Senior Consultant, CX Strategy & Operations

Company: TTEC

RUDD, DENIS

Title: General Manager

Company: New Horizons Pittsburgh

RUMBURG, JEFFREY

Title: Managing Partner

Company: MetricNet, LLC

S

SAKS, DEBORAH

Title: Moderator

SANKER, GREG

Title: State of Oregon

SELVA, MEGAN

Title: Group Content Director

Company: HDI

SHEPHERD, SCOTTY

Title: Training & Quality Assurance Manager

Company: Texas A&M University - Division of Information Technology

SILAS, ANDREA

Title: VP of Technical Support

Company: DreamHost

STONEHOUSE, JASON

Title: Senior Manager of Program Management

Company: Akamai Technologies

SYKORA, RICHARD

Title: Sr Manager Support Operations

Company: Blackbaud

T

TEDDER, DOUG

Title: Principal Consultant

Company: Tedder Consulting LLC

TOISTER, JEFF

Title: President

Company: Toister Performance Solutions, Inc.

V

VARELA, DON

Title: Resource Manager

Company: Navy Federal Credit Union

VARNADO, SHUNDALE

Title: Business Analyst III

Company: Emory Healthcare

VERNON, JAMES

Title: Global VP, IT Professional Services

Company: StarTek

W

WEBER, MIKE

Title: Senior Manager Member Support

Company: National Information Solutions Cooperative (NISC)

WEISLER, KIRK

Title: Chief Morale Officer

Company: TEAM DYNAMICS LLD

WILK, TOM

Title: PC Engineer Manager

Company: CMU

WILKINSON, PAUL

Title: Director

Company: GamingWorks

WISCHER, JASON

Title: IT Manager

Company: 1WISCH

WOLLARD, GARILYNN

Title: Sr. Manager

Company: Entertainment Partners

Z

ZORNES, ELISABETH

Title: Chief Customer Officer

Company: Zendesk, Inc.