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May 3-7, 2026
Caesars PalaceLas Vegas, NV

2026 Speakers

Take a look at all of the expert speakers from HDI Service & Support World 2026.

A

adrienne dubrul

VP, TFS,Ltd.

Micah Armstrong

IT Manager, UT Dallas - Office of Information Technology

B

Annie Bartolomeo

Senior Manager, Continuous Process Improvement, Vertex Inc.

D

Daves Vargas

Senior Manager, Global Service, Power Design

Sadie DePeter

Help Desk Specialist, University of Florida

Dr Josh Nelson

Director of Technology Experience, Power Design Inc

G

Chris Gillis

Director, Service Desk, University of Notre Dame

Daniel Guinto

US Service Desk, Sr. Manager, CBIC

H

Emily Healy

IT Retail Services Support Manager, Kwik Trip Inc.

J

Joel Koh

Continuous Improvement Principal Team Leader, Chick-fil-A

K

Katrina Macdermid

BALMAIN, hitglobal.services

Kimbelry Johns

IT Experience Manager, Power Design Inc

L

Lala Mamedov

Foster City, Hugspace

Linda Lenox

Wichita, Ingleby Lenox, LLC

M

Erica Marois

Sr. Manager, Content & Community, Informa

Rocky McGuire

AVP - IT Governance, Corporate One Federal Credit Union

N

Nate Brown

Sr. Analyst, CX Adoption & Organizational Enablement, Metric Sherpa

O

Leslie O'Flahavan

Owner, E-WRITE

P

Stephen Paskel

Public Speaker & Certified Instructor; National Board Member NACSMA & HDI; Principal CMIT Solutions of Biltmore; Senior Leader Allstate, CMIT

Matthew Pincus

CEO, Helpt

Amanda Pritchard

Assistant Director, Technology Experience and Innovation, UT Dallas

Q

Quinn Karley

Principal Product Manager AI Governance and Privacy, Oracle

R

Rae Ann Bruno

Cumming, Business Solutions Training, Inc.

Ray Brown

Technology Asset Manager, Power Design

S

Savannah Shumbris

Supervisor, Application Support, BAYADA Home Heath Care