Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.


Alfaro, Jessica

Title: Senior Manager

Company: Acuity, Inc.

Atkinson, Roy

Title: Senior Writer/Analyst

Company: HDI


Barnick, Kyle

Title: Service Desk Analyst

Company: Northwestern University

Biagi, Brad

Title: Manager

Company: First American Corp

Blackstaffe, Patricia

Title: CEO

Company: Strategic Sense

Brammer, Heather M

Title: Knowledge Program Manager

Company: Boeing

Brennan, Ben

Title: Author, IT Director

Company: Verizon Media Group

Brovedani, Lea

Title: President

Company: Sagacity Consulting LLC

Brown, Nate

Title: Director of Customer Experience

Company: UL EHSS

Bruno, Rae Ann

Title: President

Company: Business Solutions Training, Inc.

Bryant, Mitch

Title: IS Operations Support Manager

Company: Norton Healthcare


Caron, Lucia

Title: Director, Product Support

Company: Verint Systems

Celaya, Randy

Title: President and Founder

Company: The Coaching Bridge

Ciccozzi, Krista

Title: Director, IT Customer Support

Company: ExamWorks

Clarkson, Jessica

Title: KnowledgeBase Administrator

Company: Chippewa Valley Technical College

Cliffe, Dave

Title: Head of Digital Imagineering

Company: PagerDuty

Crocker, Michael

Title: IT Manager, Knowledge

Company: Texas A&M University

Cruse, Mary

Title: Director, IT Customer Services

Company: First American Corp

Custy, John

Title: Managing Consultant

Company: JPC Group


Devine, Glynis

Title: Customer Experience and Core Motive Expert

Company: Glynis E. Devine

Dickens, Kai

Title: Culture Strategist & Team Building Consultant


Dietz, Jan

Title: Global Customer Experience Manager

Company: Stefanini

Drucker, Phyllis

Title: Senior Consultant

Company: Linium

Duris, Sue

Title: Cofounder and Director, Marketing and Customer Experience

Company: M4 Communications


Eisenberg, Amy

Title: Content Specialist

Company: HDI/ICMI


Geffray, Vincent

Title: Senior Director, Product Marketing

Company: Everbridge

Gershowitz, Dennis

Title: Principal

Company: DG Associates

Gill, Libby

Title: CEO

Company: Libby Gill & Company

Gilliam, Andrew

Title: ITS Service Desk Consultant

Company: Western Kentucky University

Glenn, Willette

Title: Senior Manager

Company: PepsiCo

Gregory, Gregg

Title: Speaker, Author, CEO

Company: Teams Rock

Griffey, Jon

Title: Associate Director, Service Desk

Company: Texas A&M University

Grinstead, Brian

Title: Coordinator, Support Services

Company: Indian Prairie School District 204

Guerini, Charlie

Title: Senior Director of Global Operations

Company: Alphanumeric


Hanson, Bren

Title: Help Desk Manager

Company: Exchange Bank

Hubbs, Olinda

Title: Associate Director, Strategic Communications and Initiatives

Company: Southern Illinois University

Hunnebeck, Lou

Title: Prinicipal Advisor

Company: DXC Fruition


Jacobsen, Beth

Title: Director of Customer Care

Company: When I Work

Jeffers, Lynne

Title: Manager, IT Support Center

Company: Northwestern University

Johnson, Jim

Title: SVP

Company: Robert Half Technology

Johnson, Stephen

Title: End User Support Manager

Company: University of Central Florida


Knapp, Donna

Title: Curriculum Development Manager

Company: ITSM Academy

Koch, Zachary

Title: Manager, Service Desk

Company: vcpi


Lacy, Matt

Title: Senior IT Manager

Company: Texas A&M University - Division of Information Technology

Leavitt, Cindy

Title: CIO and VP, Information Technology

Company: Temple University

Lewandowski, Jeremy

Title: Assistant Director, IT Service Transformation

Company: Northwestern Mutual

Lukken, Laurie

Title: Solution Center Manager

Company: Nebraska Furniture Mart


Mac, Amber

Title: Keynote


McDonogh, Craig

Title: VP, Marketing

Company: Perspectium

McGarahan, Peter

Title: Senior Director

Company: First American

Mills, Fancy

Title: Group Training and Content Director

Company: UBM

Mims, Ric

Title: CIO

Company: CJM IT Consulting

Mohr, Julie

Title: Author and Speaker


Monroe, Deborah

Title: CEO

Company: Ignite Achievements Int'l

Montague, Gina

Title: Support Services Manager

Company: Infinite Campus

Moore, Simone

Title: Senior Consultant & Master Trainer

Company: SJM

Morgan, LaTonya

Title: Program Manager

Company: Optimo-IT

Morrison, Monica

Title: Manager, ITSM Process Improvement

Company: CareFirst Blue Cross Blue Shield

Muller, Justin

Title: Innovation Architect and Head of Prototyping, Cisco CHILL

Company: Cisco

Mulry, Rachel

Title: Executive Director of IT Customer Service

Company: SMU


Naylor, Josh

Title: IT Service Delivery Manager

Company: Northwestern University

Nemtin, Ben

Title: Keynote Speaker



O'Flahavan, Leslie

Title: Principal

Company: E-WRITE


Palachuk, Manuel

Title: President and Head Coach

Company: Manuel Palachuk International

Perez, Ed

Title: Business Solution Consultant

Company: Axios Systems

Peters, JP

Title: Associate Director, Support Services

Company: University of Central Florida

Province, James

Title: Lead Software Pro

Company: BrainStorm, Inc.


Rabold, Doug

Title: Principal Consultant

Company: Bold Ray Consulting

Rauh, Adam

Title: Associate Sales Consultant


Rita, Charles

Title: Senior Service Desk Analyst

Company: Northwestern University

Roark, Bob

Title: VP, Service Management

Company: NuAxis Innovations

Robinson, Keplyn

Title: Business Process Consultant

Company: Robinson Consulting

Rogge, Denise

Title: Desktop Services Manager

Company: Chippewa Valley Technical College

Rothman, Cory

Title: Director, IT Service & Support

Company: Tiffany & Co.

Rubio, Bobby

Title: Support Center Manager


Ruffini, Jeff

Title: COO

Company: BlueRock Technologies

Rumburg, Jeff

Title: Managing Partner

Company: MetricNet, LLC

Russell, Lorna

Title: Senior Manager of Cognitive Product Management

Company: BMC Software


Sanborn, Mark

Title: President

Company: Sanborn & Associates

Sandel, Jarrod

Title: IT Service Desk Manager

Company: Michigan Medicine

Sanker, Greg

Title: Agency CIO

Company: State of Oregon

Savio, Chris

Title: Senior Product Marketing Manager

Company: LogMeIn

Sawyers, Mary

Title: Systems Engineering Supervisor

Company: Indian Prairie School District 204

Schneiter, Stephen

Title: Program Manager

Company: CompTIA

Selva, Megan

Title: Group Content Manager

Company: HDI/ICMI

Shepherd, Scotty

Title: Training & Quality Assurance Coordinator

Company: Texas A&M University - Division of Information Technology

Smeets, Adam

Title: Chief Technology Officer

Company: Indian Prairie School District 204

Stanger, James

Title: Chief Technology Evangelist

Company: CompTIA

Stein, Marvin

Title: Sr Security Advisory Engineer

Company: Dell


Tedder, Doug

Title: Principal Consultant

Company: Tedder Consulting LLC

Tobin, Angie

Title: Service Integration Lead

Company: Boeing

Toister, Jeff

Title: President

Company: Toister Performance Solutions, Inc.

Torres, Ivette

Title: Service Desk Analyst

Company: Northwestern University


Van Elsacker Louisnord, Nancy

Title: president

Company: TOPdesk USA

Van Rossen, Taffany

Title: Service Delivery Director

Company: Stefanini

Van Winkle, Robert

Title: Keynote



Weber, Jill

Title: Service Desk Specialist

Company: Northwestern Mutual

Wilk, Thomas

Title: IT Manager

Company: Carnegie Mellon University

Wilson, Dan

Title: Senior Director, End User Computing

Company: Hertz Corporation

Wischer, Jason

Title: Manager

Company: 1WISCH

Wollard, Garilynn

Title: Operational Excellence Sr. Manager

Company: Entertainment Partners


Yang, Sally

Title: IT Manager

Company: Texas A&M University - Division of Information Technology


Zempel, Erik

Title: Sr Manager, Performance and Improvement Management

Company: University of Michigan