2026 Speakers
Sarah Caminiti, Strategist, Epochal Operations
Sarah Caminiti is a service and support leader, strategist, and speaker with over a decade of experience helping organizations build sustainable, high-impact service operations. She is known for challenging surface-level optimization and experience initiatives and replacing them with clear, system-level thinking that improves retention, trust, and operational resilience. Sarah is the host of CX Roundtable, a practitioner-led podcast where service and experience leaders engage in candid conversations about what actually works inside modern support organizations. She also hosts The Career Strategist, which explores leadership behavior, power dynamics, and decision-making in high-pressure, people-intensive roles. Her work sits at the intersection of leadership, experience design, and service operations. Drawing from years of hands-on leadership, Sarah helps organizations move beyond performative metrics and efficiency theater by addressing the internal structures—signals, incentives, and decision frameworks—that quietly shape outcomes at scale. Sarah is a frequent conference speaker known for delivering honest, actionable insights that help leaders stop optimizing symptoms and start building systems that last.