Navigating your career through IT Support and Service Management can feel daunting. Knowing when to start looking, what opportunities to say yes to and what road bumps to look at out for…these all play a part in career growth.

In this candid and experienced panel, hear from professionals who've navigated the twists, turns, and triumphs of building careers in IT Service Management.

From entry-level support roles to senior leadership, these panelists have faced adversity, embraced change, and grown into influential voices within their organizations and around the industry.
Whether you're just starting out in your IT Career journey, considering a career pivot or perhaps want to ask questions about navigating the next big leap, this session offers real-world advice, hard-earned lessons, and practical strategies for growing your career in service and support.

The panel welcomes your career questions – no matter how small or big. While no one has all the answers, this panel of IT leaders know how hard it can be to figure this thing out – and no one has to do figure it out alone.

Expect honest stories, actionable insights, and a few laughs along the way.

Takeaway

Career Growth Isn't Linear: Learn how to embrace unexpected opportunities and pivot with purpose.

Leadership Starts Early: Discover how servant leadership, empathy, and curiosity can accelerate your path.

Adversity Builds Resilience: Hear how setbacks and challenges can become stepping stones to success.

Community Matters: Understand the power of professional networks like HDI in shaping your journey.
Know the Dos and Don'ts: Get insider tips on what to pursue and what to avoid as you grow in ITSM.