2026 Speakers
Daniel Guinto, US Service Desk, Sr. Manager, CBIC
Daniel Guinto's career is marked by a steady progression of roles, each building on his commitment to service excellence and leadership. He began his professional life in retail, stocking shelves for Target, selling clothes at Buckle and loading boxes at FedEx. Motivated to pursue new challenges, Daniel transitioned into the IT industry, starting as a NOC Analyst at various organizations before entering the world of Service Desk. Daniel's advancement accelerated when he joined Mechdyne IT Services, a managed service provider. He first took on the role of Service Desk Associate, quickly earning promotions to Associate Team Lead and Team Lead, Client Relationship Manager with his time at Mechdyne ending in his role of Service Desk Manager. As Service Desk Manager, Daniel managed daily operations and led teams in delivering exceptional support to clients. His dedication and results-driven approach paved the way for his leap into the financial industry where he now serves as the US Service Desk Sr. Manager for CIBC. Today Daniel oversees a team of more than 80 IT professionals. With over 15 years of experience in IT and a decade in management, he has successfully implemented solutions for more than 50 client organizations, completing over 80 customer implementations across industries including construction, education, energy, finance, healthcare, insurance, manufacturing, and transportation. Daniel's leadership is characterized by resilience and adaptability, evidenced by his willingness to learn from setbacks and continually strive for improvement. Passionate about professional development, Daniel invests in his growth through programs such as Vistage Emerging Leaders and actively contributes to the IT community as an HDI board member. His mission centers on bridging gaps in ITSM and Enterprise Service Management, fostering environments where individuals and teams can thrive, and championing customer and user experience. By embracing collaboration, sharing lessons learned from both success and failure, and driving innovation, Daniel is committed to shaping the future of service excellence for organizations and the people they serve.