2026 Schedule
KEYNOTE: A New Era of CX: The Great Experience Convergence
Nate Brown (Co-Founder, CX Accelerator (Non profit community), CX Accelerator)
Date: Tuesday, May 5
Time: 4:00 pm - 5:00 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Session Type: Keynote
Vault Recording: TBD
The days of functions such as IT Service Management, CX, and Customer Service / Contact Center operating in their own silos are officially over. A consistently great experience is an outcome that can only be achieved by a unified organization...shared mentality, shared strategy, and a shared digital ecosystem. Courageous companies are making bold changes to set themselves up for future success, while many others are stuck in CX-past. Learn from real leaders who have connected the dots and are earning the loyalty of the modern customer. This keynote panel will cover:
- An experience hierarchy: combined teams for unified outcomes
- How agentic technology is pulling stakeholders together in surprising ways
- The make or break factor: how a customer-centric mentality and culture is still the required piece of the puzzle