HDI Service & Support World is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

May 3-7, 2026
Caesars PalaceLas Vegas, NV

2026 Speakers

Lee Kemp.

A people-focused and results-driven leader in Business - Customer Experience, Customer Success, Transformation, Operations and Supply Chain, with over 20 years of leadership experience. Lee has developed and led successful, award winning global CX strategies, Customer Solutions and Operations organizations, and transformation/integration teams for Fortune 500 companies, leveraging leadership, advanced analytics and innovation to drive truly best-in-class customer experiences and business growth.    A US Army officer combat Veteran, driven by the desire to make a meaningful impact through purposeful leadership and transformative ideas. Lee holds an MBA, MPA and a bachelor’s degree from top-tier universities with additional certifications in Training Development, Change Management and Lean practices.

Presenting: