2026 Speakers
Phil Verghis, Founder, Verghis Group
Phil's career began as a young engineer solving technical problems by creating one of the internet's first Help Desk FAQs, leading to innovations like Duke University's award-winning DUNK knowledge base and building Akamai Technologies' global support operations from the ground up. A pioneer in customer success, AI transformation, and service leadership, Phil has guided companies from startup to IPO, earned accolades like the Akamai Founders Award, HDI Team Excellence Award, and Service News' Service 25, and saved organizations millions through strategic leadership. As founder of Klever Insight and now Chief Customer Experience Officer at LuxCreo, Phil continues to drive cutting-edge change by blending technology with people-first processes, helping organizations turn overwhelming challenges into their greatest competitive advantages.