2026 Schedule
Solution Spotlight Presented by Serval: AI Agents for IT: How Serval Automates 80% of Tickets in 24 Hours
Jake Stauch (CEO, Serval)
Location: Expo Hall - Theater
Date: Tuesday, May 5
Time: 5:20 pm - 5:40 pm
Pass Type:
Core Pass, Expo Hall Only Pass, Premier Pass, Premium Learning Pass -
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Session Type:
Sponsored Session
Vault Recording: TBD
Serval’s AI agents transform IT operations, automating help desk tickets, access requests, password resets, and onboarding/offboarding. This session explores how to quickly and safely deploy agentic AI for IT. We’ll demonstrate building workflows that automate any action in any application, with airtight controls to satisfy the most rigorous security teams. You’ll learn how innovative organizations like Perplexity, Verkada, and Gitlab automate their help desk and more without complicated configurations or compromised security.