2026 Speakers

Josh Streets thrives at the chaotic, ever-evolving intersection of technology, AI, and customer/employee experiences. He is a 20+ year industry veteran & Top 25 thought leader. He supports clients and his team via a drive to balance strategy with execution across contact centers, service desks and entire organizations. He has worked in the trenches of contact center leadership, wrangled entire I.T. departments & now partners with many of today's top brands & executives to make AI less artificial. From strategy and vendor selection, to development and implementation, he carries himself and those around him to a high standard of excellence

Presenting:

• Pre-05: AI in the Support Organization