2026 Schedule
Session 605: AI Roadmap & Maturity Model for ITSM
Josh Streets (HDI Business Associate, CEO and Founder, HDI/QX Now)
Date: Thursday, May 7
Time: 11:00 am - 11:30 am
Pass Type:
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Track:
AI in Action
Session Type:
Lightning Talks
Vault Recording: TBD
AI is already reshaping IT Service Management, but most organizations lack a clear view of where they stand or how to move forward.
In this 30-minute Lightning Talk session we’ll introduce a practical AI maturity model for ITSM. You’ll learn how to assess your current state, compare against best-in-class organizations, and identify the next steps to advance.
We’ll focus on what works across strategy, knowledge, and service delivery so you can build (or rebuild) a roadmap that drives real impact after the conference.
Takeaway
Walk away with:
- A thoughtful AI maturity model for ITSM
- Clarity on your current position
- Insight into what best-in-class looks like
- A focused roadmap to improve quickly