2026 Schedule
Solution Spotlight Presented by Oomnitza: Right Asset, Real Resolution: How Oomnitza IT Asset Management Accelerates IT Service Outcomes
Service desks know the drill: a ticket comes in, but no one can confirm which device is affected, who owns it, or what changed. Analysts waste time cross-checking endpoint tools, chasing down ownership, and working around stale CMDB data before they can even start resolving the issue. The result is longer mean time to resolution, more escalations, and automation that never gets past "safe" scenarios.
In this session, learn how Oomnitza connects trusted asset context to the ticketing environment so service teams can instantly identify the right device, owner, location, and compliance status behind every ticket. See how moving to an asset-centric approach reduces escalations, speeds up remediation, and enables automation that actually works at scale.
If you're looking to cut resolution times without adding headcount, this is the session to see.