2026 Schedule
Session 203: How to Lead Modern Transformations
Matt Beran (IT Industry Analyst, InvGate)
Location: Octavius 7/8
Date: Wednesday, May 6
Time: 11:00 am - 11:30 am
Pass Type:
Core Pass, Premier Pass, Premium Learning Pass, Wednesday Discovery Pass -
Get your pass now!
Track:
Optimizing Service & Support Operations, Evolving Service & Support Experience
Session Type:
Lightning Talks
Path:
IT Service Management
Vault Recording: TBD
Audience Level: All
AI is reshaping what IT leadership looks like and most teams aren't ready. This session tackles the hard conversations: re-skilling, managing fear, rethinking hiring, and balancing transformation with keeping the lights on. Practical tactics for leaders navigating in the middle of this new power shift.
Takeaway
Techniques for breaking patterns in teams
Facilitation techniques so you can avoid paying for expensive consultants
Places to go for free advice and support to build your plan for change!