2026 Speakers
Nora Osman, Founder/CEO, Norvana LLC, Norvana LLC
Nora Osman is the founder and CEO of Norvana, a boutique advisory firm focused on transforming service delivery through human-centered leadership, service management excellence, and experience design. With more than two decades of experience leading and advising service and support organizations, Nora is known for helping teams move from reactive operations to intentional, trust-driven service models. Her work sits at the intersection of IT service management, leadership, and human experience, drawing on real-world transformation efforts across healthcare, technology, and complex enterprise environments. Nora brings a practical, grounded approach to service excellence, translating moments of friction into opportunities for trust, clarity, and lasting impact. Nora is a frequent speaker and advisor to service leaders, and the author of Zero to Hero: Moments of Truth and the Human Experience, where she explores how everyday service interactions shape culture, credibility, and outcomes.