2026 Schedule
Session 505: Breaking Free from Vendor Lock-In: How SIAM Unlocks Agility, Accountability, and Service Quality
Steve Radabaugh (Director - Enterprise IT Strategist, SAIC)
Matthew Davis (Solutions Architect Director, SAIC)
Location: Octavius 13/14
Date: Thursday, May 7
Time: 9:45 am - 10:45 am
Pass Type:
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Track:
Evolving Service & Support Experience
Session Type:
Session
Path:
IT Service Management
Vault Recording: TBD
Audience Level: All
Many organizations remain trapped in rigid, single-provider IT service models that limit innovation, obscure accountability, and make modernization painfully slow and expensive. Service Integration and Management (SIAM) offers a powerful alternative—enabling organizations to break vendor lock-in, diversify capabilities, and adopt best-in-class services across multiple providers. Yet SIAM is often misunderstood as complex, theoretical, or too difficult to implement.
Based on the most complex SIAM implementation in the nation, this session provides a practical, experience-based look at how SIAM can be used to reduce dependency on any single supplier while strengthening service quality, transparency, and operational control. Drawing from large-scale multi-tower transformations, we will explore how SIAM clarifies roles, improves governance, establishes competitive tension, and creates the flexibility needed to adapt to business and technology change.
Based on the most complex SIAM implementation in the nation, this session provides a practical, experience-based look at how SIAM can be used to reduce dependency on any single supplier while strengthening service quality, transparency, and operational control. Drawing from large-scale multi-tower transformations, we will explore how SIAM clarifies roles, improves governance, establishes competitive tension, and creates the flexibility needed to adapt to business and technology change.
Takeaway
Attendees will learn how to structure a SIAM model, avoid common pitfalls, align suppliers to shared outcomes, and build a roadmap that balances choice with accountability. Whether you are navigating outsourcing decisions or modernizing an existing service model, this session demonstrates how SIAM enables organizations to regain control and unlock continuous improvement.