2026 Speakers
Ric Mims, vCIO/ITSM Consultant, Supportcenter Global Technologies, Inc.
Ric Mims is an IT service management and support leader focused on helping organizations modernize service operations through practical process design, platform optimization, and experience-driven improvement. He works with service and support teams to move beyond ticket-centric models and align ITSM platforms to real organizational outcomes. Ric brings a practitioner's perspective, translating complex ITSM concepts into clear, actionable guidance that leaders can apply immediately.