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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Ric Mims has more than twenty-five years of experience in service desk management, ITSM, consulting and operations. Ric has held various positions throughout his career, from team leader to help desk manager to ITSM consultant. He's also served in many capacities for HDI, including as a member of the HDI Faculty, a frequent speaker at HDI conferences and a former local chapter President. Ric's most recent work encompassed Project Leadership for planning, design and implementation of IT Service Management initiatives for companies such as Occidental Petroleum, Charles Schwab and Cepheid BioTech to name a few. Currently he functions as ServiceNow Solutions Architect for Precision Task Group in Houston, TX.
