2026 Schedule
HDI's Service & Support World provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the IT support and service management community.
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Click on session titles for full session descriptions. All times noted are in PST.
Speakers: Chris Gillis (University of Notre Dame), Mike Voss (University of Notre Dame)
Pass Type: Pre-Conference Training, Premium Learning Pass
Track: Leading World Class Service & Support Teams, Optimizing Service & Support Operations
Session Type: Workshop
Session 101: Quick Win Toolkit: Problem-Solving You Can Use Today
Speaker: Joel Koh (Chick-fil-A)
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Track: Achieving IT Service & Management Excellence, Optimizing Service & Support Operations
Session Type: Session
Session 103: One Team, One Vision: How We Unified Help Desk and Dispatch into a Modern Service Desk
Speakers: Chris Gillis (Univeristy of Notre Dame), Mike Voss (Univeristy of Notre Dame)
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Track: Leading World Class Service & Support Teams, Optimizing Service & Support Operations
Session Type: Session
Session 403: Leveraging HDI Certification to Transform Your Service Organization
Speakers: William Poad (Vertex Inc.), Annie Bartolomeo (Vertex Inc.)
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Track: Achieving IT Service & Management Excellence, Optimizing Service & Support Operations
Session Type: Session
Session 505: From Help Desk to Hashtag: Building Brand Awareness Through Social Media
Speaker: Amanda Pritchard (UT Dallas)
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Track: Optimizing Service & Support Operations, Leading World Class Service & Support Teams
Session Type: Session
Session 604: Training the Next Generation of Support
Speakers: Patrick White (University of Florida), Sadie DePeter (University of Florida)
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Track: Optimizing Service & Support Operations, Evolving Service & Support Experience
Session Type: Session