2026 Schedule

In a support environment, problems come at you from every direction — recurring issues, frustrated customers, and processes that don't always work. It can feel overwhelming, and most people don't have time to master a complicated improvement framework.

You don't need to be a process expert to solve problems quickly and effectively. In this interactive workshop, you'll learn two simple tools you can use right away: the Five Whys to uncover the real root causes behind issues, and the Impact/Implementation Matrix to focus on the ones you can actually fix. These tools work whether you're tackling a challenge on your own or leading a group discussion to drive team solutions.

Whether you use it for your own problem-solving or to guide your team, the Quick Win Toolkit gives you a clear path to address challenges quickly and effectively. You'll leave with a ready-to-use approach that turns everyday problems into practical, lasting wins.

Takeaway

1. A ready-to-use method for uncovering the true root causes of recurring problems using the Five Whys technique.
2. A simple prioritization tool (Impact/Implementation Matrix) that helps you focus on the issues you can actually solve with the greatest impact.
3. A step-by-step framework for running a 30-minute "Quick Win" huddle — on your own or with your team.
4. Practical templates you can take back and apply immediately in your support environment.
5. Increased confidence in tackling problems quickly without needing a formal CI background or complex methodology.