2026 Speakers
Joel Koh, Continuous Improvement Principal Team Leader, Chick-fil-A
Joel Koh is a Lean Six Sigma Master Black Belt at Chick-fil-A, where he focuses on continuous improvement and audience experience within the company's support operations. With over 20 years of experience, he has successfully led initiatives that streamline processes, enhance customer and team experiences, and deliver measurable results. Joel is passionate about making improvement simple, practical, and approachable so that anyone connected to a support desk can drive meaningful change. His workshops emphasize clarity, collaboration, and immediate application — giving participants tools they can use right away. He has previously presented at HDI and continues to share his expertise in helping support organizations solve problems quickly and effectively.