2026 Schedule
HDI's Service & Support World provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the IT support and service management community.
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Click on session titles for full session descriptions. All times noted are in PST.
Pre-01: HDI Support Center Director
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pre-02: HDI Support Center Manager
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pre-01: HDI Support Center Director
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pre-02: HDI Support Center Manager
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pre-05: AI in the Support Organization
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pre-06: HDI Desktop Advanced Support Technician
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pre-07: HDI Support Center Team Lead
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Session Type: Event Experience
Pre-01: HDI Support Center Director
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pre-02: HDI Support Center Manager
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pre-05: AI in the Support Organization
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pre-06: HDI Desktop Advanced Support Technician
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Pre-07: HDI Support Center Team Lead
Pass Type: Pre-Conference Training, Premium Learning Pass
Session Type: Training
Speakers: Chris Gillis (University of Notre Dame), Mike Voss (University of Notre Dame)
Pass Type: Pre-Conference Training, Premium Learning Pass
Track: Leading World Class Service & Support Teams, Optimizing Service & Support Operations
Session Type: Workshop
Pre-10: Humanising AI: This is our Chance - How to Avoid the Mistakes of IT History
Speaker: Katrina Macdermid (hitglobal.services)
Pass Type: Premier Pass, Premium Learning Pass
Track: Achieving IT Service & Management Excellence, AI in Action
Session Type: Workshop
Pre-11: The Initiative Advantage: Why Action Always Wins
Speaker: Kirk Weisler (Initiative Institute LLC)
Pass Type: Premier Pass, Premium Learning Pass
Session Type: Workshop
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Session Type: Keynote
Welcome Reception and Expo Hall Open
Pass Type: Core Pass, Expo Hall Only Pass, Premier Pass, Premium Learning Pass
Session Type: Expo Hall
Pass Type: Core Pass, Premier Pass, Premium Learning Pass
Session Type: Event Experience