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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Nancy Van Elsacker LouisnordpresidentTOPdesk USA

Nancy Van Elsacker Louisnord is the president of TOPdesk USA. As a committed leader and team-builder, Nancy strives to inspire service management professionals to focus on how they can add value to the organization, specifically in the fields of shared service management and service excellence. Nancy has more than 10 years of experience in service management and extensive experience in HR before that. She contributes to several of IT's leading publications and is a featured CIO.com contributor, as well as a public speaker at many of the industry's leading events.