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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Michael Pacitti Change LeaderChanel

With over 20 years of experience in global, enterprise IT service and operations management, a self-proclaimed customer service junkie, ‘IT whisperer" and "change sage,’ Michael is passionate about service. As a change catalyst, he has a track record of conceiving, evangelizing, and heading revolutionary global initiatives in various industries. He is fascinated with the details that allows us to engage with and execute on disruptive ideas. Michael has a knack for infusing user insights to optimize the customer journey while propelling service agility, responsiveness, and transparency. Michael has held various leadership and principal consulting roles at T-Mobile, Activision | Blizzard, BayCare Health Systems, USAA, Rite Aid, Columbia University and CHANEL to name a few.