Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Stephen McMillanDirector, IT NetworksMercury Insurance

Steve McMillan is the Director of IT Network Services for Mercury Insurance, a publicly held casualty insurance company located in multiple states. Steve and his team are focused on the design, build, implementation, and operations of IT systems in disciplines such as network, telephony, contact center technologies, ITAM, and AV Tech. Steve holds a Bachelor of Science in IT, a Master’s of Management, and has spoken on IT disciplines such as Knowledge Management and IT Transformation internationally. Steve spends his spare time reading, traveling with his lovely wife Debbie, and is an 8th degree black belt in Jujitsu, teaching self-defense seminars as far away as the UK and Spain.