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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
The 2010s were a decade of rapid evolution in IT, technical support, and service management: mobile devices secured their place in the employee and customer ecosystem; new technologies have enabled more effective, efficient remote support; improved knowledge management practices and principles have enabled shift-left strategies, empowering customers and improving employee satisfaction; countless frameworks and methodologies have emerged and evolved in complementary ways, allowing organizations to customize their approaches for best fit; service management practices and principles, borne of IT, have been extended out to the wider enterprise, improving efficiency and increasing the value of support. Many long-predicted and -awaited changes took effect in 2019 alone (ITIL 4, for one).
It was an exciting, sometimes exhausting, decade…but what do the 2020s have in store for technical support and service management? Join us on Wednesday afternoon when our esteemed panel of tech leaders will lay out a roadmap for the near and far future
