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Session 806: ITSM Frameworks: Your Choices, Risks, and Benefits

Ric Mims (CIO, CJM IT Consulting)

Location: Sebastian I-1

Date: Friday, April 12

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Management

Format: Session

Vault Recording: TBD

Audience Level: Intermediate

The overall purpose of ITSM is to help organizations deliver outcomes that are aligned with the needs of the business. Why, then, do service management implementations sometimes fail to deliver the hoped for benefits? This session will answer that very question.

Of course, there are many benefits to using an ITSM framework. Predefined best practices and efficient processes/procedures help provide structure, which reduces risk and increases efficiency. This structure also makes it easier to hire for the right skillsets, train internal staff, and handle organizational change. In this session, attendees will learn:

  • What criteria to use to select the framework that will work best for their organizations
  • How to gain buy-in and communicate about opportunities that will add value to the business
  • How to prioritize the processes that can make lasting improvements
  • How to weigh the benefits against the cost of implementation

Attendees will leave this session with the knowledge and tools they need to realize or modify an ITSM implementation to achieve greater success.

Presentation File

Session806.pdf