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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Organizations are in a constant struggle to keep up with the ever-changing needs and demands to be innovative. Consequently, a stakeholder's perception of value is often a moving target. It depends on who you ask and when you ask. Service providers need a mechanism for assessing organizational objectives, readjusting their delivery strategies, and making continual improvements. This doesn’t have to be a big undertaking. By taking a proactive approach to continual improvement and customer engagement, teams can create value, anticipate needs, and set customer expectations. In this session, Jessica Alfaro will dive into the core of ITIL 4, present the components of the service value system (SVS), and explain how Agile concepts can be leveraged to foster continual improvement at all levels.
