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Session 801: Using Customer Service Data for Continuous Improvement

Gina Montague (Support Services Manager, Infinite Campus)

Location: Panzacola G-1

Date: Friday, April 12

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Metrics

Format: Session

Vault Recording: TBD

Audience Level: All

Are you consistently hitting your customer satisfaction target? Do you even have a target? This session will review the best practices of implementing a customer satisfaction survey and show you how to assess your customer satisfaction data to incorporate process changes, training, coaching to drive performance towards exceeding your customer satisfaction goal.

Presentation File