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Session 801: Using Customer Service Data for Continuous Improvement

Gina Montague (Support Services Manager, Infinite Campus)

Location: Panzacola G-1

Date: Friday, April 12

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Metrics

Format: Session

Vault Recording: TBD

Audience Level: All

Are you consistently hitting your customer satisfaction target? Do you even have a target? This session will review the best practices of implementing a customer satisfaction survey and show you how to assess your customer satisfaction data to incorporate process changes, training, coaching to drive performance towards exceeding your customer satisfaction goal.

Presentation File

Session801.pdf