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Session 704: Categorization: A Method to the Madness

Julie Mohr (Author and Speaker, JulieLMohr.com)

Date: Friday, April 12

Time: 9:00am - 10:00am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Optimization, Service Operations

Format: Session

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Stop the categorization madness! Incident, problem, knowledge, and event management depend upon categorization for trending and improving service performance. But, did you know that the service catalog, training plans, career development and skills assessment also depend upon that same categorization? It's amazing how much of what we do depends on understanding what we do, and that starts with an effective categorization of the products and services we provide. In this session, Julie Mohr will focus on the importance of categorization and its dependencies, and she'll map out a method for you to learn how to develop a categorization scheme for the incident management and problem management systems.