Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 602: Know Your Employee Engagement Score!

Jeffrey Rumburg  (Managing Partner, MetricNet, LLC)

Location: TBD

Date: Thursday, August 6

Time: 4:00 pm - 5:00 pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Maximizing Performance

Vault Recording: TBD

Audience Level: Intermediate/Advanced

There’s no universal definition of employee engagement, yet everyone seems to know what it means. How can this be? Although the term hasn’t been rigorously defined, there seems to be universal agreement that employee engagement and employee job satisfaction are highly correlated. But they’re not the same thing. Employee engagement is a complex set of behaviors driven by numerous practices that can be hard to quantify. These include employee recognition, wellness, personal growth, training, coaching, team huddles, and relationship with peers.

Despite the fact that the underlying drivers of employee engagement are subjective, they can be quantified and managed. Moreover, these underlying drivers can be leveraged to produce an employee engagement scorecard! In this session, attendees will create their own employee engagement scorecards, and will know their employee engagement score by the end of the session!