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Session 410: Automation for the Princesses: How to Slash Ticket Resolution Times (CASE STUDY)

Jade Kahn (VP of Marketing, SysAid)

Location: Sebastian I-4

Date: Thursday, April 11

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Technology

Format: Case Study

Vault Recording: TBD

This session will share how myriad manual, repetitive, time-consuming tasks across the ticket lifecycle are ripe for automation. Learn how leading organizations are getting each ticket to the right group, the right person, at the right time while ensuring SLAs are met and breaches are contained – fairy godmother-style – with automation and a bit of magic.