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Session 402: The Secret Ingredients to a Great Service Culture

Nancy Van Elsacker Louisnord (president, TOPdesk USA)

Location: Panzacola G-2

Date: Thursday, April 11

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: People, Culture, and Performance, Customer Experience

Format: Session

Vault Recording: TBD

Audience Level: All

The recipe for great IT services has always been a combination of people, processes, and technology. With the increased focus on the customer experience and employee engagement, having the right staff is more important than ever. So how do you find and retain the best employees for a service culture? And how do you help them excel? In this session, learn about the leadership style, core values, hiring strategies, and team enablement practices that have led Topdesk USA to a 4.9 rating on Glassdoor and a 96% retention rate.

Presentation Files