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Session 308: There's Gold in the Sea: Capturing Value Through Business Intelligence

Michealle Hanshaw  (Manager, Global Service Desk, Clearwater)

Jade Kahn  (VP of Marketing )

Location: TBD

Date: Wednesday, August 5

Time: 11:30 am - 12:30 pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Talking Technology

Vault Recording: TBD

Audience Level: All

Great businesses are built on good decisions. So how do service management professionals ensure they're making the right decisions? A large part of that is made easy by tracking and measuring the hidden nuggets of data found within the service.desk. Clearwater, a leading global provider of seafood, did just that by casting their net and pulling up pure gold.

Michealle Hanshaw will share how Clearwater struck gold in just three months, using real-time insights allowing them to drill down and resolve tickets 22% faster. She’ll share:
• Life before business intelligence (BI) and just how much value was left on the table
• How to build a business case for BI
• Practical examples of demonstrating value with BI and analytics