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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Great businesses are built on good decisions. So how do service management professionals ensure they're making the right decisions? A large part of that is made easy by tracking and measuring the hidden nuggets of data found within the service.desk. Clearwater, a leading global provider of seafood, did just that by casting their net and pulling up pure gold.
Michealle Hanshaw will share how Clearwater struck gold in just three months, using real-time insights allowing them to drill down and resolve tickets 22% faster. She’ll share: • Life before business intelligence (BI) and just how much value was left on the table • How to build a business case for BI • Practical examples of demonstrating value with BI and analytics
