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Session 303: Empowerment: How to Take Your Team Beyond Satisfaction and Engagement

Fancy Mills (Group Product Director, Services and Training, HDI)

Date: Wednesday, April 22

Time: 3:00pm - 4:00pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Maximizing Performance

Vault Recording: TBD

Much attention is given to employee engagement given its correlation to customer satisfaction, but employee empowerment – which drives both employee engagement and customer satisfaction – is often overlooked. This interactive session will focus on defining team empowerment and understanding its three core components. Explore the key challenges to empowerment and discover tactics for overcoming them. We'll share industry insights as well as real-world examples of what has worked in HDI’s Customer Care Center to empower and motivate our team.