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Session 208: Innovating in ITSM: A Mad Scientist's Perspective on Continual Process Improvement

Chris Chagnon  (ITSM Architect, Worcester Polytechnic Institute (WPI))

Location: TBD

Date: Wednesday, August 5

Time: 11:30 am - 12:30 pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Talking Technology

Vault Recording: TBD

ITSM got you down? Getting tired of the same old day-to-day, tickets-in-tickets-out lifestyle? What if there was a way to keep up with the daily ticket grind, but also push boundaries and reinvigorate your passion for ITSM? This session covers how you can use innovation and design thinking techniques to push the boundaries of your ITSM systems and processes and drive continual service improvement through the use of out-there and outside-the-box ideas.

Chris Chagnon, mad scientist, will showcase dozens and ideas that push ITSM to the next level through the use of design and technology, including AI, machine learning, and IoT. Attendees will walk away with a framework for innovation, as well as ideas and information for carrying out dozens of innovative ideas in your own environment.