Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 203: Ask the Experts: Employee Experience

Fancy Mills (Group Product Director, Services and Training, HDI)

Jeff Toister (President, Toister Performance Solutions, Inc.)

Melissa Jackman (Help Desk Manager, Duquesne University)

Gina Montague (Support Services Manager, Infinite Campus)

Date: Wednesday, April 22

Time: 11:30am - 12:30pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Maximizing Performance

Vault Recording: TBD

Audience Level: All

Everyone has questions about employee engagement and experience, but they don't always know where to go to get answers. This panel discussion, featuring some of the industry's leading people experts, will be an open forum where attendees can get answers to all of their burning people questions.

• What are the latest developments in employee engagement and experience?
• How will employee engagement and experience change in the next decade?
• How does employee experience impact the customer experience?
• What are some proven methods for tracking, trending, and improving employee experience over time?
• What are some ways to diagnose and understand the underlying drivers of high/low employee engagement?

Led by HDI’s Fancy Mills and packed with valuable insights, this panel discussion will undoubtedly demonstrate the important business benefits that a satisfied, engaged workforce can bring to any organization.