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Session 403: Using Data, Knowledge, and Analytics to Make Better Business Decisions: The First American Corp. Experience

Peter McGarahan (Senior Director, First American)

Brad Biagi (Manager , First American Corp)

Mary Cruse (Director, IT Customer Services, First American Corp)

Location: Panzacola H3/4

Date: Thursday, April 11

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Metrics

Format: Case Study

Vault Recording: TBD

Audience Level: Advanced

Better decision making depends on the quality of the data, the relentless pursuit of questioning, and measurable action taken based on the findings. In this session, attendees will take a deep dive into First American's operational experience using data, knowledge, and analytical thinking to identify opportunities for continuous improvement, implement new ideas, deflect or eliminate contacts and work effort, uncover workflow automation opportunities, and shift resolution closer to the customer. The First American leadership team is empowered to challenge the numbers, ask relevant questions, and identify trends, all of which requires a deeper understanding of data and analytics. Learn how they use baseline and actual data to justify and quantify the success and impact of every decision or action—and how you can, too!