Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 102: The Secrets to Effective Onboarding: Helping Analysts Thrive

Jeff Toister (President, Toister Performance Solutions, Inc.)

Date: Wednesday, April 22

Time: 10:15am - 11:15am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Maximizing Performance

Vault Recording: TBD

Audience Level: All

You've gone to great lengths to hire the right people. Now the challenge is getting new analysts to bring their best selves to work every day while still fitting in with your team's unique culture. In this session, Jeff Toister will walk you through five distinct stages of employee onboarding and show you how to help new hires thrive from day one. You'll discover why the first day of work is so critical, and how to create a positive first impression. And you'll learn how to describe your service desk culture in clear, actionable terms so you can effectively share it with your new analysts.