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Jeffrey Rumburg (Managing Partner, MetricNet, LLC)
Location: TBD
Date: Tuesday, August 4
Time: 8:30am - 3:30pm
Track: 2-Day Preconference Training
Vault Recording: TBD
This interactive, consultative workshop – facilitated by industry expert Jeff Rumburg – will provide a comprehensive overview of best practices in performance measurement and management for IT Service and Support.