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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Nate Brown (Co-Founder, CX Accelerator and Chief Customer Officer , Officium Labs)
Location: TBD
Date: Tuesday, August 4
Time: 8:30am - 3:30pm
Track:
2-Day Preconference Training
Vault Recording: TBD
Customer Experience is the next competitive battleground: Are you ready for the battle? After completing the two-day C/X workshop – you will be. This workshop is designed for leaders who want to be on the front-lines initiating, improving and optimizing an effective CX program.
This workshop focuses on key topics such as: CX vs. Customer Service Key CX Metrics Journey Mapping Voice of the Customer Customer Experience Maturity You'll walk away with the knowledge of how to build and design a C/X Program to maximize customer experience.
