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Pre-7: Two-day Workshop: Customer Experience Accelerator Bootcamp

Nate Brown  (Co-Founder, CX Accelerator and Chief Customer Officer , Officium Labs)

Location: TBD

Date: Tuesday, August 4

Time: 8:30 am - 3:30 pm

Track: 2-Day Preconference Training

Vault Recording: TBD

Customer Experience is the next competitive battleground: Are you ready for the battle? After completing the two-day C/X workshop – you will be. This workshop is designed for leaders who want to be on the front-lines initiating, improving and optimizing an effective CX program.

This workshop focuses on key topics such as:
CX vs. Customer Service
Key CX Metrics
Journey Mapping
Voice of the Customer
Customer Experience Maturity
You'll walk away with the knowledge of how to build and design a C/X Program to maximize customer experience.