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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Julie Mohr (Author & International Keynote Speaker, JulieLMohr.com)
Location: TBD
Date: Sunday, August 2
Time: 8:30 am - 5:00 pm
Track:
3-Day Preconference Training
Vault Recording: TBD
This knowledge management provides support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting knowledge management that creates and maintains knowledge as a by-product of the incident management process.
