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Pre-10: MasterMinds: Healthcare

Amy Eisenberg (Content Specialist, HDI/ICMI)

Location: Panzacola H-1

Date: Tuesday, April 9

Time: 9:00am - 3:30pm

Pass Type: Conference Workshop, Conference and Expo Package - Get your pass now!

Track: 1-Day Preconference Workshop

Vault Recording: TBD

MasterMind: "Coordination of knowledge and effort, in a spirit of harmony, between two or more people, for the attainment of a definite purpose." – Napoleon Hill

Are you a technical support or service management leader in the healthcare industry who’s looking for a unique opportunity to network, share, and learn from the experience of other healthcare leaders who share your same pain points and challenges? MasterMinds is a place for professionals in hospitals, clinics, and healthcare systems of all sizes (public, private, nonprofit, university-supported) to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in the industry. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

  • The strategic value of the service desk in healthcare systems
  • Data and analytics tools for strategic decision making
  • Best practices in service portal design
  • The challenges of change management in a fast-paced patient care environment
  • Best practices for implementing or upgrading an EMR/EHR

Experience an open forum where you’ll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.