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Breakfast Briefing: Tools for Success: Active Listening and Other Conflict Resolution Skills

James Province (Lead Software Pro, BrainStorm, Inc.)

Location: Panzacola H3/4

Date: Thursday, April 11

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Breakfast Briefing, People, Culture, and Performance

Format: Breakfast Briefing

Vault Recording: TBD

Audience Level: All

Conflict is everywhere. At home. At work. With family, friends, coworkers, end users, and customers. Fortunately, strong active listening and conflict resolution skills can help you navigate these difficult situations. In this briefing, James Province will share practical skills for dealing with difficult people and working through challenging situations by deescalating conflict. Learning to use active listening skills to make sure the other person is not only heard by you but understood by you is a key component to better communication and conflict deescalation. Knowing how to listen actively and seek compromise are skills that will serve you well in all aspects of life.