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Breakfast Briefing: How to Write a Quickstart Guide: The Customer-Friendly Alternative to the 75-page Manual No One Reads

LESLIE OFLAHAVAN (Principal, E-WRITE)

Date: Thursday, April 23

Time: 7:30am - 8:15am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Optimizing the Support Organization

Vault Recording: TBD

Audience Level: All

Your support team has written or made available lots of detailed user documentation in the form of online manuals or good old PDFs. But here's the dilemma: no one reads that 75-page user manual! And when they don't read the long documentation, they email and call your support agents to ask for help. How can you solve this dilemma? By writing a quickstart guide, the super-short,
getting-started guide that explains a process, product, or tool.

This technical writing session will give you the nuts-and-bolts of writing