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Breakfast Briefing: How Can AI Differentiate Your Service Desk?

Vesna Soraic (Senior Manager, Product Marketing, Micro Focus)

Location: Panzacola F3/4

Date: Wednesday, April 10

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Breakfast Briefing

Format: Breakfast Briefing

Vault Recording: TBD

AI is currently the most prevalent building block in any kind of software. Especially machine learning technologies have been used in customer service since some time and users are well accustomed. The same technologies can bring smart automation and other immediate and tangible benefits to the service desk. Join us in this session to learn how machine learning transforms the service desk into an engaging tool that employees like to use. You will hear how analytics helps in understanding employee interactions and process effectiveness - leading to dramatic improvements in IT efficiencies. We will explain how machine learning works with five key use cases for ITSM, and you will be able to find out how AI can differentiate your organization’s service desk. In the end you will see how machine learning works in the Micro Focus SMAX solution.