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Breakfast Briefing: Extreme Makeover: The Automated Service Desk in 2019

Roy Atkinson (Senior Writer/Analyst, HDI)

Doron Youngerwood (Director of Product Marketing, SysAid)

Location: Panzacola G-1

Date: Wednesday, April 10

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Breakfast Briefing

Format: Breakfast Briefing

Vault Recording: TBD

Are you an automation guru? Let’s get you there today. Currently, the service desk is being transformed by moving from reactive to proactive service management, where you can: enhance agent productivity, reduce time to resolution, and improve end-user experience. An automated, semi hands-free service desk is practical and possible right now. Looking ahead (maybe 6-12 months), the next phase will be predictive service management where you'll prevent incidents before end users are even impacted.

In this session we’ll cover:
• What does the automated service desk look like?
• How is it going to help you?
• What are other automated service desks already achieving?
• Where do you start?