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A

ALFARO, JESSICA

Title: Senior Manager

Company: Acuity, Inc.

ALLEN, LIZ

Title: Senior Manager of IT Business Applications

Company: Zendesk

ARMSTRONG, SAM

Title: Solutions Consultant

Company: LogMeIn

ARNOLD, CHRIS

Title: VP of Development

Company: Avatier

ATKINSON, ROY

Title: Senior Writer/Analyst

Company: HDI

B

BARNICK, KYLE

Title: Service Desk Analyst

Company: Northwestern University

BEAULIEU, GERALD

Title: Director – Product Marketing

Company: ServiceNow

BIAGI, BRAD

Title: Manager

Company: First American Corp

BLACKSTAFFE, PATRICIA

Title: CEO

Company: Strategic Sense

BRAMMER, HEATHER M

Title: Knowledge Program Manager

Company: Boeing

BRENNAN, BEN

Title: Author, IT Director

Company: Verizon Media Group

BROVEDANI, LEA

Title: President

Company: Sagacity Consulting LLC

BROWN, NATE

Title: Director of Customer Experience

Company: UL EHSS

BRUNO, RAE ANN

Title: President

Company: Business Solutions Training, Inc.

BRYANT, MITCH

Title: IS Operations Support Manager

Company: Norton Healthcare

C

CARON, LUCIA

Title: Director, Product Support

Company: Verint Systems

CELAYA, RANDY

Title: President and Founder

Company: The Coaching Bridge

CHANDRA, ABI

Title: Cloud Technology Evangelist

Company: Genesys

CICCOZZI, KRISTA

Title: Director, IT Customer Support

Company: ExamWorks

CLARKSON, JESSICA

Title: KnowledgeBase Administrator

Company: Chippewa Valley Technical College

CLIFFE, DAVE

Title: Head of Digital Imagineering

Company: PagerDuty

COX, MATT

Title: Director, Technical Services and Strategy

Company: Samanage

CROCKER, MICHAEL

Title: IT Manager, Knowledge

Company: Texas A&M University

CRUSE, MARY

Title: Director, IT Customer Services

Company: First American Corp

CUSTY, JOHN

Title: Managing Consultant

Company: JPC Group

D

DEVINE, GLYNIS

Title: Customer Experience and Core Motive Expert

Company: Glynis E. Devine

DICKENS, KAI

Title: Culture Strategist & Team Building Consultant

Company: PLAYOLOGY

DIETZ, JAN

Title: Global Customer Experience Manager

Company: Stefanini

DRUCKER, PHYLLIS

Title: Senior Consultant

Company: Linium

DURIS, SUE

Title: Cofounder and Director, Marketing and Customer Experience

Company: M4 Communications

E

EISENBERG, AMY

Title: Content Specialist

Company: HDI/ICMI

ERNST, MATTHEW

Title: VP of Digital Services, Business Development & Learning

Company: Thomas Jefferson University

F

FERNANDEZ, FRAN

Title: Head of Product at Espressive

Company: Espressive

FRANZEN, RUBEN

Title: US Sales Manager

Company: TOPdesk

G

GEFFRAY, VINCENT

Title: Senior Director, Product Marketing

Company: Everbridge

GERSHOWITZ, DENNIS

Title: Principal

Company: DG Associates

GILL, LIBBY

Title: CEO

Company: Libby Gill & Company

GILLIAM, ANDREW

Title: ITS Service Desk Consultant

Company: Western Kentucky University

GLENN, WILLETTE

Title: Senior Manager

Company: PepsiCo

GRAF, ANDREW

Title: Chief Product Strategist

Company: TeamDynamix

GREGORY, GREGG

Title: Speaker, Author, CEO

Company: Teams Rock

GRIFFEY, JON

Title: Associate Director, Service Desk

Company: Texas A&M University

GRINSTEAD, BRIAN

Title: Coordinator, Support Services

Company: Indian Prairie School District 204

GUERINI, CHARLIE

Title: Senior Director of Global Operations

Company: Alphanumeric

H

HANSON, BREN

Title: Help Desk Manager

Company: Exchange Bank

HODGEN, MARK

Title: Senior SE

Company: Ivanti

HOOD, BRYAN

Title: Director of Solutions Engineering

Company:

HUBBS, OLINDA

Title: Associate Director, Strategic Communications and Initiatives

Company: Southern Illinois University

HUNNEBECK, LOU

Title: Prinicipal Advisor

Company: DXC Fruition

J

JACOBSEN, BETH

Title: Director of Customer Care

Company: When I Work

JEFFERS, LYNNE

Title: Manager, IT Support Center

Company: Northwestern University

JOHNSON, JIM

Title: SVP

Company: Robert Half Technology

JOHNSON, STEPHEN

Title: End User Support Manager

Company: University of Central Florida

K

KAHN, JADE

Title: VP of Marketing

Company: SysAid

KLASSEN, MATT

Title: VP of Product Marketing

Company: Cherwell

KNAPP, DONNA

Title: Curriculum Development Manager

Company: ITSM Academy

KOCH, ZACHARY

Title: Manager, Service Desk

Company: vcpi

L

LACY, MATT

Title: Senior IT Manager

Company: Texas A&M University - Division of Information Technology

LEAVITT, CINDY

Title: CIO and VP, Information Technology

Company: Temple University

LEWANDOWSKI, JEREMY

Title: Assistant Director, IT Service Transformation

Company: Northwestern Mutual

LUKKEN, LAURIE

Title: Solution Center Manager

Company: Nebraska Furniture Mart

M

MAC, AMBER

Title: Keynote

Company:

MCCOY, CHIP

Title: Global Cloud Evangelist

Company: Genesys

MCDONOGH, CRAIG

Title: VP, Marketing

Company: Perspectium

MCGARAHAN, PETER

Title: Senior Director

Company: First American

MEGHORY, MATTHEW

Title: Director of Sales North America

Company: SysAid

MILLS, FANCY

Title: Group Training and Content Director

Company: UBM

MIMS, RIC

Title: CIO

Company: CJM IT Consulting

MOHR, JULIE

Title: Author and Speaker

Company: JulieLMohr.com

MONROE, DEBORAH

Title: CEO

Company: Ignite Achievements Int'l

MONTAGUE, GINA

Title: Support Services Manager

Company: Infinite Campus

MOORE, SIMONE

Title: Senior Consultant & Master Trainer

Company: SJM

MORGAN, LATONYA

Title: Program Manager

Company: Optimo-IT

MORRISON, MONICA

Title: Manager, ITSM Process Improvement

Company: CareFirst Blue Cross Blue Shield

MULLER, JUSTIN

Title: Innovation Architect and Head of Prototyping, Cisco CHILL

Company: Cisco

MULRY, RACHEL

Title: Executive Director of IT Customer Service

Company: SMU

N

NAYLOR, JOSH

Title: IT Service Delivery Manager

Company: Northwestern University

NEMTIN, BEN

Title: Keynote Speaker

Company:

O

O'FLAHAVAN, LESLIE

Title: Principal

Company: E-WRITE

P

PALACHUK, MANUEL

Title: President and Head Coach

Company: Manuel Palachuk International

PEREZ, ED

Title: Business Solution Consultant

Company: Axios Systems

PETERS, JP

Title: Associate Director, Support Services

Company: University of Central Florida

PIERSON, PAUL

Title: Manager, Business Development, ServiceNow Digital Innovation, and Consumer Experience

Company: Thomas Jefferson University

PROVINCE, JAMES

Title: Lead Software Pro

Company: BrainStorm, Inc.

R

RABOLD, DOUG

Title: Principal Consultant

Company: Bold Ray Consulting

RAMAKRISHNAN, KUMARAVEL

Title: Director of Marketing

Company: ManageEngine

RAUH, ADAM

Title: Associate Sales Consultant

Company: Tableau.com

RITA, CHARLES

Title: Senior Service Desk Analyst

Company: Northwestern University

ROARK, BOB

Title: VP, Service Management

Company: NuAxis Innovations

ROBINSON, KEPLYN

Title: Business Process Consultant

Company: Robinson Consulting

ROGGE, DENISE

Title: Desktop Services Manager

Company: Chippewa Valley Technical College

ROTHMAN, CORY

Title: Director, IT Service & Support

Company: Tiffany & Co.

RUBIO, BOBBY

Title: Support Center Manager

Company:

RUFFINI, JEFF

Title: COO

Company: BlueRock Technologies

RUMBURG, JEFF

Title: Managing Partner

Company: MetricNet, LLC

RUSSELL, LORNA

Title: Senior Manager of Cognitive Product Management

Company: BMC Software

S

SANBORN, MARK

Title: President

Company: Sanborn & Associates

SANDEL, JARROD

Title: IT Service Desk Manager

Company: Michigan Medicine

SANKER, GREG

Title: Agency CIO

Company: State of Oregon

SAVIO, CHRIS

Title: Senior Product Marketing Manager

Company: LogMeIn

SAWYERS, MARY

Title: Systems Engineering Supervisor

Company: Indian Prairie School District 204

SCHNEITER, STEPHEN

Title: Program Manager

Company: CompTIA

SELVA, MEGAN

Title: Group Content Manager

Company: HDI/ICMI

SHEPHERD, SCOTTY

Title: Training & Quality Assurance Coordinator

Company: Texas A&M University - Division of Information Technology

SMEETS, ADAM

Title: Chief Technology Officer

Company: Indian Prairie School District 204

SORAIC, VESNA

Title: Senior Manager, Product Marketing

Company: Micro Focus

STANGER, JAMES

Title: Chief Technology Evangelist

Company: CompTIA

STEIN, MARVIN

Title: Sr Security Advisory Engineer

Company: Dell

T

TEDDER, DOUG

Title: Principal Consultant

Company: Tedder Consulting LLC

TOBIN, ANGIE

Title: Service Integration Lead

Company: Boeing

TOISTER, JEFF

Title: President

Company: Toister Performance Solutions, Inc.

TORRES, IVETTE

Title: Service Desk Analyst

Company: Northwestern University

TROTTER, MEGAN

Title: Director, Social Impact

Company: Zendesk

V

VAN ELSACKER LOUISNORD, NANCY

Title: president

Company: TOPdesk USA

VAN ROSSEN, TAFFANY

Title: Service Delivery Director

Company: Stefanini

VAN WINKLE, ROBERT

Title: Keynote

Company:

W

WEBER, JILL

Title: Service Desk Specialist

Company: Northwestern Mutual

WILK, THOMAS

Title: IT Manager

Company: Carnegie Mellon University

WILSON, DAN

Title: Senior Director, End User Computing

Company: Hertz Corporation

WISCHER, JASON

Title: Manager

Company: 1WISCH

WOLLARD, GARILYNN

Title: Operational Excellence Sr. Manager

Company: Entertainment Partners

Y

YANG, SALLY

Title: IT Manager

Company: Texas A&M University - Division of Information Technology

YOUNGERWOOD, DORON

Title: Director of Product Marketing

Company: SysAid

Z

ZEMPEL, ERIK

Title: Sr Manager, Performance and Improvement Management

Company: University of Michigan