HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.


Amezaga, Bobby

Title: Sr. Director, Service Cloud Product Marketing

Company: Salesforce

Agostini, Ana

Title: Administrative Director- IT Services

Company: Memorial Healthcare System

Aitchison, Ian

Title: Senior Director, ITSM

Company: Ivanti

Atkinson, Roy

Title: Senior Writer/Analyst

Company: HDI

Averdick, Kaliegh

Title: Knowledge Coordinator



Bathe, Kristin

Title: Director of IT

Company: Diversified Communications Media Corp

Batra, Richa

Title: Vice President of Student Services Operations

Company: Blackboard

Beaulieu, Gerald

Title: Director, Product Marketing - IT Service

Company: ServiceNow

Betz, Charles

Title: Principal Analyst

Company: Forrester

Bolton, James

Title: President

Company: ProPoint Solutions

Brennan, Ben

Title: Director, IT

Company: Oath

Broch-Mathisen, Per-Kristian

Title: KCS Trainer & Knowledge Advisor

Company: ComAround

Brown, Alex

Title: Senior Director of IT

Company: Zendesk

Bruno, Rae Ann

Title: President

Company: Business Solutions Training, Inc

Bunger, Liz

Title: IT Support Knowledge Management Process Analyst

Company: Paychex, Inc.


Cabral, Nelson

Title: President and Chief Creative Officer

Company: CABRAL Creative Leadership International, Inc.

Christie, Cynthia

Title: Project Management Professional and Senior Professional, Human Resources.

Company: Kepner-Tregoe

Ciccozzi, Krista

Title: Director, IT Customer Service

Company: ExamWorks

Clark, John

Title: Cross-Domain Solution Architect (CDSA)

Company: Microsoft

Cruse, Mary

Title: Director, IT Customer Services

Company: First American Corp.

Custy, John

Title: President

Company: JPC Group


Dickens, Kai

Title: Executive Leadership Coach and Teambuilding Consultant


Dietz, Jan

Title: Customer Experience Manager

Company: Stefanini

Drucker, Phyllis

Title: Senior Consultant

Company: Linium

DuMoulin, Troy

Title: VP, Research and Development

Company: Pink Elephant


Feinberg, Manley

Title: Chief Experience Officer

Company: Vertical Lessons


Gladden, CWPP, Todd

Title: SVP, US Operations

Company: PlanMen Consultancy, LLC

Glenn, Willette

Title: Senior Manager

Company: PepsiCo

Gregory, Gregg

Title: CEO

Company: Teams Rock

Griffey, Jon

Title: Associate Director, Service Desk

Company: Texas A&M University


Haggett, LCSW, PhD, Beth

Title: Faculty

Company: HDI

Hanson, Mike

Title: Director, IT Support

Company: Optum, Inc.

Hart, Jeremy

Title: Director of IT Professional Effectiveness

Company: First American Corp.

Hinkle, Jonathan

Title: VP, Director of IT

Company: First Fidelity Bank

Hohbein, Adam

Title: Team Leader, Group Technical Support

Company: Ameritas – GTS

Hooper, Matt

Title: ITSM Evangelist

Company: Ivanti

Hunnebeck, Lou

Title: Principal Advisor

Company: DXC Fruition


Jackman, Melissa

Title: Help Desk Manager

Company: Duquesne University


Knapp, Donna

Title: Curriculum Development Manager

Company: The ITSM Academy

Krueger, Eric

Title: Principal Consultant

Company: StrataCom


Lacy, Matt

Title: Senior IT Manager, Help Desk Central

Company: Texas A&M University


McGarahan, Pete

Title: Senior Director, End User Support

Company: First American Corp.

Menapace, Justin

Title: Desktop Support Senior

Company: Freddie Mac

Mohr, Julie

Title: Speaker & Author


Monroe, Deborah

Title: CEO

Company: Ignite Achievements Int’l

Montague, Gina

Title: Manager, Support Services

Company: Infinite Campus

Moskowitz, David

Title: CIO



Nelson, Bruce

Title: Director, Customer Support Services

Company: Ricoh


O'Flahavan, Leslie

Title: Owner


Ogilvie, Ryan

Title: ITSM Practitioner

Company: Inter Pipeline


Palachuk, Manuel

Title: President and Head Coach

Company: Manuel Palachuk International


Rance, Stuart

Title: Service and Security Management Consultant

Company: Optimal Service Management Ltd.

Ream, Jo Ann

Title: HDI Dallas/Ft. Worth Local Chapter

Company: Chapter Advisor

Reshaw, Miranda

Title: Process and Improvement Manager

Company: Coca-Cola

Ritthaler, Roy

Title: VP Product Marketing, IT Operations Management

Company: Micro Focus

Rivers, Andy

Title: Senior Advisor

Company: Beyond20

Robertson, Cay

Title: Manager, Service Desk and Access Adminstration

Company: Tampa Electric

Rogers, Vicki

Title: Consultant

Company: Vicki Rogers

Rollins, Allyson

Title: Program Manager

Company: HDI

Ross, William

Title: Assistant Group Supervisor, Help Desk and Desktop Services

Company: Johns Hopkins University

Roux, Justin

Title: Director of Product Marketing and Program Management

Company: EasyVista

Rumburg, Jeff

Title: Managing Partner

Company: MetricNet LLC

Ruonavaara, Geoffrey

Title: Service Desk Manager

Company: Michigan State University


Sanker, Greg

Title: CIO

Company: Oregon Department of Administrative Services

Schnurr, Judy

Title: Executive Business Advisor

Company: Lewan Technology

Scuderi, Virginia

Title: Principal

Company: Competitive Advantage

Silas, Andrea

Title: VP, Technical Support

Company: DreamHost

Smith, Joshua

Title: Training Manager

Company: Axios Systems

Stanger, James

Title: Chief Technology Evangelist

Company: CompTIA

Stannard, Jamie

Title: Director, Technical Support

Company: KaVo Kerr

Survance, Dian

Title: IT Coordinator, Help Desk

Company: Advocate Health Care


Toister, Jeff

Title: President

Company: Toister Performance Solutions


Van Elsacker Louisnord, Nancy

Title: president

Company: TOPdesk USA

Vidal, Eddie

Title: Independent Consultant

Company: EJV Corp.


Weber, Jill

Title: Support Center Specialist

Company: Northwestern Mutual

Weisler, Kirk

Title: Chief Morale Officer

Company: Team Dynamics, Inc.

Weisman, Skip

Title: The Leadership and Workplace Communication Expert

Company: Weisman Success Resources, Inc.

Wilkinson, Jeff

Title: Information Security Officer

Company: Lewan Technology

Wilson, Dan

Title: Senior Director, End User Computing

Company: Hertz Corporation

Wischer, Jason

Title: Founder



York, Jeremy

Title: Senior Support Services Analyst

Company: Turner Construction


Zastudil, Michael

Title: Director, Help Desk Services

Company: Blackboard

Zeinoun, Pete

Title: Director of Products, Remote Support

Company: LogMeIn