HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Phyllis Drucker Senior Consultant Linium

ITIL Expert and industry leader Phyllis Drucker is a senior business process consultant for Linium. The author of Service Management Online: Building a Successful Service Request Catalog, Phyllis has more than twenty years of experience as an ITSM practitioner, manager, and consultant. She regularly contributes to the advancement of the profession through presentations, white papers, and articles.